KUALITATEM is a global Consulting, Audit, and Assurance company specializing in Software Quality Assurance, Information Security, Technology Process Optimization & Cloud Infrastructure. Kualitatem is an ISO 9001:2015 and ISO 27001:2013 certified company.
We are looking for a highly skilled Service Delivery Manager with a solid background in Quality Assurance (QA) to lead and oversee the successful delivery of software quality services and solutions. The role requires a strong combination of leadership, client management, and QA expertise to ensure services meet business needs, exceed client expectations, and align with industry best practices.
Lead and manage service delivery for QA projects, ensuring timely and high-quality outcomes.
Act as the primary point of contact for clients, addressing requirements, concerns, and escalations.
Define, implement, and monitor QA processes, test strategies, and best practices across projects.
Manage QA teams (manual & automation) and ensure effective resource allocation.
Collaborate with cross-functional teams including Development, DevOps, and Product Management to ensure smooth project delivery.
Track and report key performance indicators (KPIs), service-level agreements (SLAs), and quality metrics.
Drive process improvements, test automation adoption, and continuous quality enhancements.
Ensure compliance with regulatory and security standards in all QA deliverables.
Mentor, train, and develop QA engineers to build a high-performing team.
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
8+ years of experience in Quality Assurance, with at least 3+ years in a leadership/service delivery role.
Proven experience in test management, QA methodologies, and automation frameworks.
Strong understanding of SDLC, STLC, Agile, and DevOps practices.
Hands-on knowledge of QA tools (e.g., Selenium, JMeter, Postman, Jenkins, TestNG, Cypress, etc.).
Excellent communication, client-facing, and stakeholder management skills.
Strong analytical, decision-making, and problem-solving abilities.